Shipping
We primarily ship with Australia Post. We currently offer standard shipping on all orders for a flat rate fee of $16.95.
We offer FREE SHIPPING on orders over $180
We try our hardest to get orders out ASAP. Please allow up to 48 hours for your order to be fulfilled. Once the courier has your parcel, your approximate delivery times typically range from 2-7 days depending on your location.
At this point in time our online store only ships within Australia.
Returns Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We are happy to provide a credit or exchange (excluding shipping) within 14 days of the original purchase date. Shoes must be unworn (as new condition with no signs of being worn) and in original packaging. We do not offer refunds for change of mind. We only replace items if they are defective or damaged.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
Need help?
Contact us for questions related to refunds and returns.